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Frequently Asked Questions
The delivery method and estimated timeframe will be shown at checkout or in your dispatch email. Unless a delivery date is expressly described as guaranteed, the timeframe is an estimate and may be affected by weekends, bank holidays, carrier disruption, seasonal demand and events outside our reasonable control. Orders may be dispatched directly by a fulfilment partner and may arrive in separate parcels.
Standard UK delivery is £2.95 for qualifying product values below £25. Standard delivery is free where qualifying product value is £25 or more after discounts. The applicable delivery charge and delivery method are shown at checkout.
Where tracking is available, your dispatch email will normally include tracking details or a link. Tracking may take time to become active, and separate parcels may have separate tracking references. Tracking may also be available through your customer account where an account exists.
For a change-of-mind return, you pay the direct return cost. Venus365 will pay or reimburse reasonable return costs for faulty, damaged, incorrect or not-as-described goods. Hygiene-sealed intimate products may have restricted change-of-mind return rights once unsealed. We do not guarantee direct exchanges; where appropriate, a replacement may be offered for faulty, damaged or incorrect goods. See our Returns & Refunds page for instructions.
Payments are processed by the providers shown at checkout. Available methods may include Stripe card payments, Apple Pay and Google Pay through Stripe, PayPal, PayPal Pay Later, Klarna and Clearpay. Venus365 does not receive or store your complete card number, security code or full digital-wallet credentials.
Contact us immediately using the Contact Us form or email contact@venus365.com. Because order processing and fulfilment may be automated, we cannot guarantee that the delivery details can be changed once fulfilment has begun.
We currently deliver to England, Scotland, Wales, Northern Ireland, the Scottish Highlands and islands, the Isles of Scilly and the Channel Islands. We do not currently deliver outside these areas. Isle of Man availability is not currently confirmed.
Contact us as soon as possible using the Contact Us form. We’ll try to help before fulfilment or dispatch, but changes or cancellation cannot be guaranteed once processing has begun. If cancellation is no longer possible, see our Returns & Refunds page for applicable return rights.
Orders are sent in unmarked outer packaging without supplier branding. Individual products may still carry their own branding or legally required product information.
Of course. Use our Contact Us form and include the product name or link, together with your question. We’ll help with the product information available before you place your order.